Managing the managers

Today, we’re diving into an important topic that is very relevant today and affects the daily lives of so many people: how to hold our city manager accountable. Many residents do not realize the power they have to manage the person who shapes our community. So, let’s explore how we can make our voices heard and ensure our local government is working for us.

First, let’s understand what a city manager does. The city manager is like the CEO of our local government. Not every government in the Mat-Su has a manager. In the communities with one, the manager oversees day-to-day operations. These tasks include managing staff, preparing budgets, and implementing policies set by the city council or borough assembly. It’s a big job, and it’s crucial that they’re doing it well.

One of the most effective ways to keep the manager in check is to attend city council meetings. These meetings are open to the public and held regularly. Some areas meet monthly, others biweekly. Call your local clerk’s office to find the schedule. By showing up, you can learn about current issues, hear discussions, and even voice your opinions during public comment periods.

Speak up at meetings at the appropriate times. If you have concerns or ideas, share them. Your input can influence decisions and help shape policies. Remember, the city manager works for the community, so your feedback is valuable. Do not cry out during meetings, as being disrespectful to the process and participants weakens your voice and impact.

Another powerful tool at your disposal is public records requests. Under Alaska’s public records law, you may access many government documents. This includes budgets, contracts, emails, letters, and other records related to city business. By reviewing these documents, you can gain insight into how decisions are made and how resources are allocated. If you spot something concerning, you can bring it to the attention of the city council or local media. For instance, a person could request a copy of all emails from a city manager sent to department heads that discuss changes to a department’s policies related to vehicle use.

Speaking of media, don’t underestimate its power. Our local newspapers, radio stations, and television broadcasters play roles in keeping the community informed. If you have concerns about the city manager’s performance, consider reaching out to journalists. They can investigate issues and bring them to light, creating public awareness and pressure for change.

Social media and online forums can be effective platforms for discussing local issues. Many Mat-Su residents use Facebook groups or community websites to share information and organize. Just remember to keep discussions respectful and fact-based. Don’t blindly believe what you read - do your own research and verify before making or believing inflammatory accusations.

Now, what if you’ve tried these methods and still feel the city manager isn’t meeting the community’s needs? In that case, you can take more formal action. Start by writing a detailed letter to the city council outlining your concerns. Be specific about the issues you’ve observed and provide any evidence you have. Stick to facts and not feelings, data and not rhetoric.

If enough residents share your concerns, start a petition. This can show to the city council that there’s widespread dissatisfaction with the city manager’s performance. Sometimes, a large enough petition can even trigger a special meeting or review process.

It’s important to remember that the goal isn’t to create conflict, but to preserve our community’s character and legacy. Always approach these matters with a spirit of collaboration and a desire to improve and protect our community.

Last, don’t forget about the power of your vote. While we don’t directly elect our city manager, we elect the city council members who hire and oversee them. Pay attention to local elections and support candidates who share your vision for the community. Pay closer attention to elected officials who do not heed the outcry of a unified community.

Holding our city manager accountable is not just about criticism – it’s about active participation in the local government. By staying informed, speaking up, and working together, we can make our government continue to meet the needs of all its residents.

Remember, your voice matters. Whether you’re in Palmer, Wasilla, Houston, or one of our many unincorporated communities, you have the power to shape the future of our borough. Get involved, stay engaged, and make them re-earn your trust every day.

Christian M. Hartley is a 40-year Alaskan resident with over 25 years of public safety experience and public service. He runs a freelance business, Big Lake Writer, from home in Big Lake that he shares with his wife of 19 years and their three teenage sons.