Since 988 launch, the Veterans Crisis Line sees 22.7% increase in calls, texts, and chats answered

Two years ago, the launch of 988 made it easier than ever for people struggling with mental health to access support in their time of need. Responding to the specific needs of Veterans and their loved ones, U.S. Department of Veterans Affairs’ Veterans Crisis Line (VCL) has promoted ‘Dial 988 then Press 1’ to make it more user friendly to access the Veterans Crisis Line.

In these past two years, VCL has answered more than 1,638,138 calls, representing a 22.7% increase in calls per day since the launch. This means that more Veterans than ever are getting the support they need from caring, qualified responders during times of crisis.

Dial 988 provides an easy-to-remember number to quickly connect Veterans, service members, and their loved ones to the Veterans Crisis Line’s lifesaving services. Since the launch of the shortened number, VCL has maintained an average speed to answer of 9.17 seconds. In addition to the increase in calls answered, VCL has also received a 76.7% increase in texts and 27.5% increase in chats per day over the same two years.

“Our Veterans Crisis Line has been providing Veteran-centered support for nearly two decades, and two years ago we made it even easier for Veterans in crisis and their loved ones to reach out for help by launching Dial 988 then Press 1,” said VA Secretary Denis McDonough.

“One Veteran lost to suicide is one too many. We’re supporting more Veterans than ever through the 988 initiative and will not rest in our continued efforts to spread the word that this resource is available and saves lives.”

The two-year anniversary of the 988 Suicide and Crisis Lifeline marks a major milestone for President Joe Biden’s Unity Agenda and efforts to prevent suicide deaths for Veterans and all Americans by ensuring they have access to free, confidential support in times of crisis. Since launching in July 2022, more than ten million total calls, texts, and chats to 988 have been answered, including 1,179,129 calls answered by VCL via Dial 988 then Press 1.

Ensuring every Veteran and their loved ones know how to reach VCL in their time of need, as well as continuing to advance broader efforts to prevent Veteran suicide, are top VA priorities. Today, more than 1,000 responders — many of whom are Veterans themselves — ensure that every Veteran has somebody to call for support in time of crisis.

If you’re a Veteran in crisis or concerned about one, contact the Veterans Crisis Line to receive 24/7 confidential support. You don’t have to be enrolled in VA benefits or health care to connect. To reach responders, Dial 988 then Press 1, chat online at VeteransCrisisLine.net/Chat, or text 838255