VA claim assist portal: A faster, secure way to respond to VA requests

For many veterans, the hardest part of filing a claim is often the waiting—and the mountain of paperwork that follows. That, however, is changing.

The new Claim Assist Portal from the Department of Veterans Administration (VA) is aiming to eliminate the frustrations of a notoriously slow process into a 'click-to-respond' digital experience that eliminates the need for scanning, mailing, and tracking down documents. Thanks to record-setting productivity in early 2026, the VA is cutting average disability claim wait times in half, ensuring faster decisions for toxic exposure and service-related injuries

The VA is making it easier than ever to keep claims on track. With the new Claim Assist Portal, veterans will have a faster, more convenient way to respond when additional information is needed.

If you’ve filed a benefits claim, you may receive an email with a direct link to the portal, helping you respond quickly and confidently so your claim can keep moving forward. No paperwork, scanning or searching through VA.gov required.

What to expect

Fast notifications – You’ll get an email and subsequent SMS text if more information is needed.

Secure access – Log in using:

The email that received the message.

A temporary password provided in the message.

A time-sensitive verification code sent to your email after you log in using the email address and temporary password.

Simple responses – You may need to check a box, type a short answer to a question or digitally sign a form online.

Trusted sender – Messages will come from “U.S. Department of Veterans Affairs (do-not-reply@notifications.va.gov),” a known VA Notify email address that should not go to your spam folder.

Faster processing – Responding through the portal helps move your claim forward faster.

What you need to do

Watch for a message – If VA needs more info, you’ll get an email and SMS text.

Open the portal – Click the link and follow the instructions to log in.

Respond to the request – Follow the steps in the portal to respond.

Helping you stay on track

The Claim Assist Portal makes it easier for you to respond when VA needs more information, so your claim can move forward without delays. It’s fast, secure and built to save you time. This is another step VA is taking to simplify the claims process and better support you every step of the way.

Using the portal is not a requirement. You can continue to use mail as an option, but the Claim Assist Portal offers a faster, more convenient alternative.